Contact Outage Geek
Corrections go into the data file, and the data file is the site — one fixed wattage figure re-sorts every page that unit appears on. If something here doesn't match the manual in your hand, that's a data bug and it's worth an email.
A number that doesn't match the manual
Running watts, starting watts, the natural-gas rating on a standby unit, decibels, tank size, dry weight. Say which unit, which field, and which document you read the right figure in — an installation manual or a spec sheet beats a retail listing every time, and beats a marketing page by more. Wattage corrections are the ones with teeth: change a standby generator's natural-gas rating and you change its dollars-per-usable-kilowatt and its position on the whole-house ranking, because both are derived from that one field rather than typed in.
A model that's been discontinued
This is the correction worth sending first. A dead SKU sitting in a comparison sends somebody shopping in October for a generator nobody stocks, and it is the failure that costs a reader the most. Manufacturers retire and renumber standby models quietly, portable lines turn over fast, and power-station makers replace a whole generation in a year. A model number and the date it went away is enough.
A unit that should be here and isn't
A unit joins the catalog once there's a published document to read every field off. For a fuel-burning generator that's running and starting watts, fuel type, tank, decibels, and weight; for a standby unit it also means the natural-gas rating, which is the column that decides where it lands; for a battery it's usable capacity, continuous output, and what it expands to. Half a row is worse than no row, because it shows up as blank cells on every comparison that unit then appears in. Of the 57 units here, 21 have no published decibel figure at all, and those cells stay empty rather than get a guess.
Something owners know that a spec sheet doesn't
A controller board that died in year three. A transfer switch the listing implied was in the box and wasn't. An inverter rated for a well pump that sags when the pump actually starts. A pull-start that is fine in July and impossible at 20 degrees. If it turns out to be a pattern rather than one bad unit, it belongs in that unit's cons, written as bluntly as the owners write it.
What you type here is emailed to the two people who run the site and stops there. It is not added to a mailing list, and there is no newsletter to be added to.
What a corrected wattage figure moves
This catalog is run by two people, around other work, and neither of them owns a transfer switch. There is no ticket queue and no auto-reply behind this form, so a message sits in a real inbox until one of us opens it — usually within a few days. The exception is the week after a storm crosses a populated coastline, which is when most of the mail arrives and when both of us are slowest to answer it.
A reported number gets checked against the manufacturer's own document before anything changes. If it holds up, the field is corrected, the pages derived from it rebuild, and the refresh date at the foot of the catalog — September 11, 2026 as of now — moves with it. If it doesn't hold up, you get told why rather than nothing. If you'd rather attach a photo of a data plate or a page of a manual than type it out, send it to chelsea@hagadornwebdev.com instead.
The sizing question this inbox cannot answer
It can't size your house. That number comes from your panel, your well pump, your furnace, and the inrush of your air conditioner's compressor, none of which are visible from here — the sizing guide walks through the arithmetic instead. It can't review your installer's quote or tell you which of the 13 standby units on the whole-house page your local dealer will actually service well, which is the part that decides how ownership goes.
And it can't be a safety line. There is no phone number here and nobody is on call at 2 a.m. during an outage. Anything that connects to house wiring is a licensed electrician's job, and carbon monoxide from a fuel-burning generator kills people every storm season — the safety guide is the thing to read before the wind picks up, not after.
Who you're writing to
Two people, no office, and no generator pad. Nothing on this site was measured under load: specifications are read off manufacturers' published documents, owner pros and cons are distilled from public owner discussion and labelled as such, and a figure nobody publishes is left blank instead of estimated. That last rule is why 21 of the 57 units carry no decibel number.
No manufacturer pays to appear here, to move up a list, or to have a con softened, and no money changes hands with any of them. The propane-number problem, in full sets out the sourcing and the sort order in full, and the catalog itself is the thing to check either against.